Privacy Policy

1. Introduction

Flux Bridge Gifts ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flux-bridge.com or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Place an order
• Contact us with enquiries
• Create an account on our website
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, postal address)
• Payment information (processed securely through third-party payment providers)
• Delivery information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders
• To send you newsletters and marketing communications (with your consent)
• To respond to your enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security
• To analyse website usage and trends

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: For marketing communications and cookies
• Contract: To fulfil orders and provide services
• Legitimate interests: To improve our services and prevent fraud
• Legal obligation: To comply with applicable laws

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party companies that help us operate our website and business
• Payment processors: To process payments securely
• Delivery partners: To fulfil orders and deliveries
• Legal authorities: When required by law or to protect our rights

All third parties are contractually obligated to protect your information and use it only for the specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing
• Regular security assessments
• Limited access to personal data
• Staff training on data protection

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Customer account data: Until account deletion is requested
• Order information: 7 years for tax and accounting purposes
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for data processing

To exercise these rights, please contact us at [email protected]

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. We ensure that any such transfers are made in accordance with applicable data protection laws and appropriate safeguards are in place.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: